[thesfactor]

This is so random, the CSR calls me a liar and e-care says I'm right. Wish that idiot CSR was still around...see below:

"Thank you for your reply. I apologize for the miscommunication
regarding the activation date of handset on your account.

The HTC 7380 was activated on July 01, 2010 on your line XXXXXXXXX.
As the TEP can be added within 30 days of handset activation so I have
added the TEP on your account effective from July 4, 2010.

Please let us know if there is anything else I can assist you with.

Thank you for emailing us."