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Re: returning a defective phone to Asurion warranty
I had this same thing happen to me when I sent in mine and my girls TP1 to get TP2, they charged us $800 for not returning 2 phones and it was because Sprint had the claim so they sent the order, but Asurion was expecting the phones, and they went to sprint instead, so what we had to do was get a 3 way call going between Sprint and Asurion and the issue was handled right after the phone call... You may have to do the same..
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