[ChrisH09]

Depending on where you purchased your Evo, within the first 30 days of owning that said phone...that store has to warranty exchange that phone for a new one. Indirect stores are liable for the first 30 days (Best Buy, Radio Shack etc)..If you purchased it from Sprint, then take it back to Sprint. Now onto the Evo exchanges...in 2 days this phone will have been out for 30 days...so pretty much everyone out there is still within there 30 day warranty. It generally takes 2-3 months for Refurbished Phones to circulate to the stores or even Sprint's warehouse...so until then you will be getting a new phone, not a refurb.

A lot of companys do finger pointing...is called Reps being miss informed..or not informed at all. They go off the top of their head with your question and try to explain it...most of the time wrong. If you are trained correctly in this field...they tell you how warranty's work...30 days is within the company you purchased it from...after 30 days you have 1 year within the company...or the manf of the phone...if you have extended warranty that extends throughout the 2 year contact you have with said cell company. Replace your phone whenever there is a issue.. your still covered..

That help any?