[lipidfats]

So I'm desperately trying to help a friend that bricked his evo with the recent OTA update. Unfortunately, no matter what i tell him, it seems to backfire.

He ordered it from best buy online. He tried to return it to his only local best buy, which doesn't sell sprint phones btw, and they told him to take it to sprint because it's a software issue, not hardware. He then called best buy support and they told him basically the same. Finally, he tried emailing ecare, calling customer support, and taking it to a sprint store - they all told him to take it to best buy because that's where it's from.

So, who should take responsibility? Where the hell does he get an exchange? He's coming from an iPhone and loves the EVO, but he is not getting a good first impression of Sprint/Android support.

He just purchased a week ago, so it's within the return period for both places.