[cmptekinc]

I had a TP earlier this year. I went out and bought a TP2 from a Sprint Store. TP2 had issues and Sprint had crappy customer service. So, I ate the $35 return fee and brought the TP2 back to the store, reactivated my TP. That same day my TP started having issues, I went to the nearest Sprint repair center and they offered to replace it with a new TP2. I saved over $300 and still got the phone that I originally paid for it. This was a brand new TP2 that I bought, so when I brought it back to Sprint, all I wanted is to exchange for another new one in the box. Sprint said that they were out and that I had to wait unless I wanted a refurbed TP2, that's why I returned it.... Heck, if I wanted a refurbed TP2, I could bought one for a lot less without Sprint....
You do need to have a warranty on your current phone though. The repair center must either repair your current phone or replace it with either the same model or comparable model. Just putting in my 2c....