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Originally Posted by Brock1909
same issue here. kinda pissed. ive talked to telesales, and they told me to have a sprint repair store note my account for a replacement, which i didnt understand why. like others i paid full price. i have 002 nova, but luckly no purple tint. but its getting noticeably worse so im just going to keep calling till i get a replacement.
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Call in to Tech support and have them note the account that the screen is coming up and then tele sales order support will get you a new one. It's some new BS they are doing that they will not replace a phone unless noted by tech support. The good thing is tech support will just note the account for you and then your golden.