[chris311]

I will reiterate what others have said. After getting sweat underneath my screen it became unresponsive after a couple weeks with a black dot and the rainbow effect. Went to a Sprint store (An actual Sprint corporate store, not a third party shop like PCS Express or Best Buy) and got my replacement phone in the mail the next day. They overnighted the shipping for free as I told the Tech that I was going on an out of state trip to visit family around Nashville and that I needed my phone.

The replacement phone came with a prepaid envelope to put my broken phone into. (Although I did pay for the usps delivery confirmation, just in case the phone went missing) You have 14 days to get the broken phone back into their hands, not 14 days to mail it. It would be best to mail it ASAP and do not procrastinate or they will charge your account the full price of the replacement phone if they do not receive your old one in 14 days.