Quote:
Originally Posted by Mojary
OP's first mistake was contacting HTC directly. He should've contacted his carrier and had Sprint handle the problem for him. as you can read from a few posts from sprint customers (including me), we did not have any problems in getting our broken phone replaced based on warranty by Sprint. and same as you, we did not have to argue our case as well in getting our devices replaced.
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Yea feeling bad on that one. Just figured since I didn't have the insurance it would have been a dead in. There were two days I almost made the time to go to the sprint store but I figured I'd get my working phone back faster if I just bit the bullet and shipped it in.
I'll try to talk to the sprint store this weekend and see what they can do, if I get some positive vibes there I may pay the $28 to get my phone out of hock to HTC and take it to sprint and let them do the warranty process.
My process at this point is
Feel out Sprint store for repair vibe(I don't have it with me but this is what happened....)
Wait for HTC to call me back(Monday/Tuesday they said)
Argue with HTC
If arguing fails, hopefully take it to Sprint.