[ufjason]

Perception, I think the issue is you need to find out what the codes they need to enter are. The DEMO Indirect Employee W Plan has a code, like the free and clear did. I think I remember a code being EPP3 but not sure if that listed multiple third party plans or not. I've had good luck and have been able to find a rep to help me within 2-3 calls in the past. There's always one rep that actually knows more than the rest and you need to find him or her. Unfortunately you'll need to handle the calls, I think the best we can do is arm you with info. If you're no longer an employee, see if you have any old friends at your work that can get your Sprint account rep to contact.