[ChrisH09]

Unlike us, Sprint doesn't really inform their Reps. I just got hired for a Indirect Cell phone sales company and one of the main reasons I was hired is because I was knowlegable about stuff they didn't know. I throw things at them that they find out a few days later. They've asked me where I've gotten the info...I tell them...PPCgeeks, and Endgadget...which in truth has stuff way before CS reps do. They are paid min wage to answer phone calls...unless they have prior knowledge of it..they will either say something like that or go off something in the system they can say word for word. They have no idea about these issues...I actually just yesterday went to a Corp Sprint store and was babbling off to one of the reps about the screen issue, showed him a youtube video...and showed him the display unit that was there that had the screen lifting. He asked why I wasn't working their. I was laughing when I walked out the door...most of these people just get the job and sell...nothing more...What I do is actually read up on material, which in return gives me more knowledge...and can help me with sales.