Quote:
|
Originally Posted by moats75
Believe it or not they do not provide us with the info that we all have here, just the bare basics.
|
Yep, I believe it. It's a common problem with any tech sales/support function. You're paying people 1-3x min wage to be your front-line interface to your ongoing revenue stream. You want to keep those costs down. You don't (cant afford to, really) put people in that position who have sufficient background and training to do the job.
What you should do is back those people up with an internal help desk per device class or device, where you do have a small team of experts ready to answer their questions and guide them through the troubleshoot/fix steps.
But that costs money too. So instead, You just hope the customer gives up (but keeps paying that ongoing revenue stream!)
If it were unique to Sprint, they'd be in trouble. But it's not.
Which is why my advice for anyone buying any kind of phone that's not, well, just a phone is to find 2-3 user-forums first, read em for a week, then buy the phone... if it's just a regular phone then you find your carrier user-supported forum (Ie, sprintusers.com) and use it... as a last resort call in for tech support help. Never go to the B&M store for help.