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ok i finally got this sorted finally after a few hours on the phone the phone was setup on my sero account but they had switched my plan to a basic sprint one and refused that i ever had free data and txt. A phone call later to the SERO helpline i was back on my plan, only one more phone call after that to sort the vision profile which they had screwed up.
it was to do with the update earlier because the rep who fixed my vision profile told me that the CS reps earlier in the day were busy having problems with a update.
Panik is finally over touch is all working good with 6.1
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