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Originally Posted by moats75
I am a tech at a corp store also, what he means is that we are graded so to say on how many swaps, repairs and etc we do on a monthly basis. If we do more swaps than what is budgeted we get wrote up. So in a round about way it will come out of our pocket later on. .
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i dont understand how it would come out of your pockets, you guys are not at fault for defective equipment. the manufacturer or the user is the one that created the defect or problem, not you guys. what if 50 people came in your store with a bad phone, lets say they are samsung phones and they are f'ing up and need to be replaced and you went over the "quota", you guys are responsible for the problem? does'nt make sense to me.