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I am a tech at a corp store also, what he means is that we are graded so to say on how many swaps, repairs and etc we do on a monthly basis. If we do more swaps than what is budgeted we get wrote up. So in a round about way it will come out of our pocket later on. I love to read about all of our phones on sites that get into the phone and isn't just the sale sheet. Believe it or not they do not provide us with the info that we all have here, just the bare basics. In my store when someone has a question of that nature its usually directed to me or my partner that read this site and others on a regular basis. But you wont find that at all the stores. While your questions were valid you wouldn't find the answer at most of the stores i am sorry to say. As for the other problems you have seen with it I have had them with my 6700 too, but you have the answers here on this site. If there are other questions that I can answer within reason I will help out.
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