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first off, you'll want to make sure you have activesync 4.5. google it and you can find it on the microsoft sites. it will install all the drivers you need. (you prob already have, just threw it in in case.) i have a problem with mine connecting once in a while. i've linked it directly to the usb ports on my comp. if i swap it to a different one it usually picks up. i also know ppl that have had problems connecting when using a usb hub, or an extension cable. don't know if all this will help, but good luck.
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