Quote:
Originally Posted by nolangartzke
I find my self in the same situation. I have been back and forth to sprint to get my fault keyboard replaced and every-time they just give me a new referb. After complaining for a good 30 mins i got the employee to mark my phone DBR (Damaged beyond repair) in their computers so that the next time i went in i could get something other then a faulty TP.
Well i went in about a week ago for the same problem and the way i was treated was a disgrace. First they look up my phone and try and tell me that its DBR and that means its no longer repairable. I call over a manager and i explained the DBR to both of them they know i am right but they try and pull some more gypsy magic! They then try to tell me i dont have insurance even tho i pay monthly for coverage. After calmly telling them that is also wrong and questioning if they even work their i begin to complain that this is an outrage and that i would like to be put into a different phone because this is the 6th time and the manager trys to tell me thats not how it works and i tell him that is how it works i been a customer for 6 years and i am entitled to a phone of equal value so they bring me out a referb touch again FML!
The two employees i was working with were so shady and i felt the whole time they were trying to pull something over on me. At this point im thinking about switching from sprint and calling BBB or something.
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Before, Sprint used to trade TP for TP2 no questions asked, now it's all this crap