I bought my Imagio in mid-January. I had problems with the buttons in April; VZ replaced the phone with a Refurbished unit. Last week the buttons started failing on the Refurbished one. VZ is sending me another phone. So, I'll be on my 3rd phone in less than 6 months.
The VZ guy told me to raise hell with HTC and said VZ only sells the device and cannot be responsible for the hardware issues. Which is horrible customer service IMO.
Anyone know who to contact at HTC?