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I'm a third party sprint rep.. and all their ignorance when it comes to the Mogul makes me wanna work for someone else. Seriously, Sprint's customer service sucks, and it looks like the Corporate office went to the same customer service class that the reps did. Do they even teach anything in the sprint training classes for new reps?
I wish they could at least learn how to transfer the right way without dropping your call, or transfering you to a dial tone. It'd be nice to be able to get to the right department the first time, instead of having to call back 3 times to get to where you need to be.
I emailed customer service about the MMS issue, and the sprint rep who emailed me back said that it's up to HTC what they do with the phone.. right. They basically passed the buck and told me to call HTC.
This is rediculous.
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