[meeklo062704]

1. Walk into Sprint store.
2. Put name in and wait while employees play with their bluetooths.
3. When name is called, pass phone to employee and say "its brand new, I need a new one because its defective."
4. Stick to your guns and use the words "no", "total equipment protection", and "$7 a month" a lot.
5. Receive new phone.
6. Repeat steps if necessary.

Good write up, but I'm just not a fan of doing things sprint will do for me. Considerate a service charge for the 4g charge that we don't get to use.