[razorloves]

Originally Posted by schick79

Does anybody know about how long it takes for a support ticket to be answered for a paying customer? I paid for the unlocker (twice actually - once for my wife's phone as well) and I had to get a replacement phone from Verizon. The free unlocker won't even work for me, I guess because of the previous unlocking activity on my computer. It's been about 4 days since I put the ticket in and there's bee no response. The only other time I put a ticket in was during the database problem period, so it never got answered of course. I just have no idea if it takes them a while to get to tickets, or if there could be another problem.

They will let you unlock one more time in this case, won't they?

Any other suggestions?

Thanks!

there's no tellin. if it's business as usual, expect to be waiting forever.

FYI for everyone
You MUST disable anti-virus and firewall first. then download the unlocker, then extract it to your desktop, then connect usb cable to phone and computer and establish an activesync connection, then right click on the unlocker exe file(that is on your desktop) and choose Run As Administrator.
IMPORTANT NOTE:
If you're unlocking a replacement TP2 or if this is not your first time unlocking a TP2, you need to get on a different computer and different internet connection from what you used to unlock before. If you don't do that, then they will detect that you've unlocked before and then your phones IMEI number will be recorded and blocked, thus forcing you to submit a ticket and wait or choose the donate/pay option in the unlocker and give up 4 GBP. Choosing the donate/pay option will allow the unlocker to continue instantly