01-18-2007, 03:13 PM
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Location: Texas
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Join Date: Dec 2006
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Originally Posted by Garrett
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Originally Posted by JackSchitt28
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Originally Posted by Garrett
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Originally Posted by JackSchitt28
yeah, most of those people are jokes imo. i brought my a920 in because if you closed the the thing it would turn off, then turn back on. they took it in the back like they always do, and I waited like 45 min, they brought it back and the guy said it was all good. so i tried it, open/close, open/close, it turned off, i said look man, it just did it again. he got real frustrated with me and took it back there again. i had to argue with him forever to get it replaced. i had only had it for like 20 days, it was in mint condition. they act like it is coming out of there pocket to replace it. i told the guy thats what warranties are for and why i have insurance as well.
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That's because it IS coming out of their pocket... literally. It's also coming out of their pocket if you waste their time and ask them obscure questions like what type of wireless sync service they use. |
warranty and insurance. that does not come out of the sprint store representatives pocket. if you go there, purchase a plan and a phone, then return it in the 14 days or 30 days, whatever they offer, then that may come out of their pocket as far as not getting any type of comission.
and it is sad when someone that visists internet forums knows more about their services than they do when they had the training. and they are getting paid to know this stuff. |
I work at a store, there is a quota for just about everything including how many phones we can replace, warranty or not. It does come out of our pockets. It's not surprising that someone who visits an internet forum about 1 type of phone knows more than some reps who have to sell them all. Personally I know about all the phones, but some people just don't understand computers or phones that are basically computers.
However if you reproduced the problem with him standing right there that doesn't justify what happened... |
so basically your saying, if someone comes in the store with a defective phone, that their warranty will cover, you have to pay for it out of your pocket?
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No more Sprint for me. Thank you Baby Jesus.
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