Quote:
Originally Posted by mabru2001
Calling leaving complaint to Gary Forsee
Update: Called the Gary Forsee # and reached the Executive Office and talked with Mondrell. He is researching the problem, he tried to tell me that it was because it was a WM PPC that our phones only use email service and that there is no way for MMS to work. And that because we are using a 3rd party hack that is not authorized by sprint that it could cause errors on our phones. I told him that the hack that allowed us to use our MMS was from Alltell 6800 which is also a CDMA company that there is no excuse that our phones cant also use MMS without a problem. He then asked where I was getting the information from online and I gave a list of all the sites that have anything to deal with sprint and the mogul/touch. I told him that this is a very hot dbate online and this is causing alot of hate and anger tword sprint. I hope I hear back some more from him.
I suggest more call this number and talk to Mondrell. Give him some more info. 866-727-0665
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If it's any help to your battle, Telus (Canadian CDMA provider) gives the same story - that MMS simply isn't possible on any PDA/smart phones. Of course, their people don't differentiate the "problem" based on CDMA/GSM; they just say it's not possible with this type of phone and that it shouldn't matter because you can send pictures via email *rolls eyes*. This has caused us a lot of grief because my wife exchanges picture messages with her relatives back home on a regular basis, and THEIR phones don't do email or WAP, and thus the whole thing broke down and led to her returning her smartphone for a KRZR.
I like to point out to Telus that my Rogers (GSM carrier) Treo 650 does MMS just fine, and with number portability now, there's less and less reason for me to stay with them (after 16+ years)... I know this is going to hit the fan (read: I'm going to fling it into the fan full-force) when our contracts are up again.
Anyway, it's good to hear others have it working (carrier-supported!) on other CDMA phones...
Oh, and I did exchange some emails with HTC about the issue: their story is that MMS functionality is specifically removed (on WM5 phones) or not installed (on WM6) *at Telus's specification*. So it's not a question of the technology being capable, it's a question of the carrier intentionally crippling the phone.