You lucked out. At least you're getting a new one. If it was anyone else other than the manager you would probably be SOL. Then it becomes one of those "he said, she said" type of things and nothing ever gets resolved.
BTW, it's
rapport, not
repour. Repour is what you do when your glass of lemonade is empty.
Sorry I just had to point that out. I'm a bit of a grammar nazi.