I had to dump my $30 sero
-however I changed my plan via echat. I called in to do it first buy they didn't give me clear answers about keeping perks. The chat however I have everything in writing and made it very clear what I wanted.
Now my old $30 sero plan included a 25% discount - however when I called in and asked about EPRP (hoping I could keep my discounts/perks) they said I couldn't even go on that because my plan wasn't even sero. 2 different reps said this so I guess I just had a regular fair and flexible plan that was identical to sero which is why my corp discount never fell off.
The way I figured it I would have had to give up the plan at some point because if I didn't want the evo I would want something else in the future that wouldn't have worked with sero. I have got a great deal for so long and even now I am still getting a better deal than most.
Anyone still looking to dump sero I recommend echat and you can get it in writing. The rep informed me I would be able to keep ALL of my perks since I was just changing the base plan.
Perks include for me anyway
6 n/w
25% MRC discount
FIMF
2# unlimited any network
3# unlimited any network
1# unlimited any network (LD Promo)
now when the rep was confirming plan changes with me, he said the system would not allow the 6 n/w to be carried over. It was actually never suppose to be applied to my plan anyway since the perk was actually a family plan perk.
I said that was fine since I will have anymobile anytime plus I can program in 6 landlines now for unlimited calls. (I had some friends other cell #'s in there)
So once the plan change was done said everything else should remain. I looked online and it is all there except the 6 n/w which he informed me of. The 25% discount doesn't show up as a perk so I will have to wait till my bill to see if it is there but he said it is I'm not worried about it.
He also gave me a 1 time $10 credit. I didn't get a MRC credit since my line is actually still in contract. I have another work phone on a separate account that is not mine and I used that account to get the evo then did esn swap back to my # and put my work # back to where it was. I used my upgrade on the TP2 last fall.
Overall I am happy I guess, made the best of it. Would have been nice to get $20/24 but since I'm actually in contract don't have to much leverage.
My advice anyone dumping sero use echat to switch plans, get it in writing and like I said the only perk that didn't work was the 6 n/w which the rep made sure to ask me before changing plans.