[vesty16277]

First of all........we all missed the point that if he DID NOT know his contract was renewed that is not his fault. If he did not sign anything regarding the account change than he is not legally binded to uphold that contract.

I would go back to the start and request copies of the contract and if it cannot be provided go up the chain of command.

Sprint is notorious for crap CS especially when RadioShack is involved. RS is just an activation pod for convenience. All the equipment is licensed through Sprint therefore is Sprint's responsibility. Sometimes CS reps like to be a **** to try to convince you that you screwed up by not going through a Sprint Store or Kiosk. They are just upset that many times a RadioShack Store will outsell a kiosk and catch all kinds of hell for it.

I've had my fair share of BS and I have a long list of comments on my account as well. It's not that I'm looking for something for free. I returned every defective unit they sent me and was able to replicate every issue while standing in front of a tech. Only once did they give me crap because my issue occurred while roaming so they didn't honor any type of service commitment to me. Which I still think is bull. If they can't support the service you pay for than why offer it?

I'm glad I'm gone from them. I just checked my final bill and it had overage charges for "unknown" callers for calls over 25 mins a piece multiple times. I checked the time stamps on my phone and they were all telemarketer "missed" calls in my call log. Sprint claims the phone connected therefore I'm liable.

Feel you're pain and good luck.