[reprod]

You should try doing a hard reset on the phone. I'm sure there is a way via button pressing to just factory reset the phone. It might even be as simple as holding down the volume down key and pressing the power button at the same time. Do some research on it. If Best Buy is sold out you might have a harder time.

Just so we understand the full scope, did you root or install any programs on your phone? I'm sure we are all interested in this.

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