[marvin.frederickson]

I have two problems with my Sprint PPC 6700 (I bought 14 days ago) and walked into the store to see if there tech support could help me out. It was extremely frustrating. Here's how it went... (if anyone in this forum can help me out I'd greatly appreciate it). The second problem was the most frustrating, you wont believe what I was told...

I told the tech receptionist that I have a 2GB PQI mini SD card that intermittently is not recognized by the device. It works fine most of the time, then all of a sudden my device says there is no StorageCard. So I eject it and put it back in (sometimes a couple of times before it is recognized). Just today my device now thinks that it is StorageCard2 so now nothing that I installed on it or that references it (as StorageCard) works... though all the files are indeed on it.

The second problem (which I was experiencing even as I brought it to the store) is that sometimes I cannot use the phone. It just doesn't seem to connect. The Talk button wont do anything, and Voice Commander would place the call, but there was no dail tone [though I could hear button tones] and it comes up and says cannot connect check signal or something like that. It happended before, and I think a soft-reset fixed it, but I don't want to have to do that all the time. She verified that the Talk button was not doing anything (like redail the currently displayed number). So she told me to come back in a half hour or so...

When I come back, she says that we don't support anything but the 1GB mem card. She said they took mine out and put a 1 GB in and it worked. I showed her how I could pop mine out and back it and it works too (most of the time). She gave me the UTStarCom site to check the mem card support. I know people who are using 2GB cards with no problem. Anyway, I said what about the phone problem. She said we fixed it with a hard reset. You'll just have to hard reset it when that happens. What? I said. I can't do that. I'll lose all my stuff, that's ridiculous. Oh, she said, all those phones are like that. You'll just have to hard reset them every so often. Didn't anybody tell you about that when they sold it to you? That's CRAZY I said. So every couple of wks I'm gonna have to do this? So if theres an emergency and I need to call 911 and my phone is jammed, I've got to do a hard reset, and 20 minutes later I can make my call? That's stupid. Is anyone here more technical than them, I asked? She gave me tech supports number. I said it was unacceptable and that I thought there was something wrong with the phone (at lease the mem card socket anyway, if not the s/w or some config or something). She said I could exchange it for a new one. Great, I said, lets do it. Oh, you have to have the box and stuff (and receipt). But I bought it last week or so, you should still have it in your system. Just get the new one, swap the devices, keep the stuff and lets do it, I say. No go. Must have the box. Ok, I be back tomorrow I say.

So I called tech support. They said that it was true that they only officially support the 512MB (not the 1GB mem card) but that the 2GB should work fine with no prob. Probably a bad socket, they've seen that before. When I told him about the lady's response to the ppc 6700's that just have to be hard reset every couple of weeks he laughed and said thats not true. Said I should install the 303 update from Sprint (but I already had from utstarcom-- they looked exactly the same-- same name and size). He said it should be Sprints version. He also said that it could have randomly gone into flight mode, but I thought the upgrade was supposed to prevent that. So, tomorrow after I exchange my phone, I'm going to update it first like he said, before I add any other sw. Oh, he told me to copy the update onto the phone and then run it.

So, anyway, I'm frustrated with my phone, my memory card, and mostly with the tech people at the Sprint store.

Does anyone have any insight into my problems? I'd appreciate more competent advice that what I got at the store [which I'm sure I'll get here]. Thanks.