[houseman]

My day was ugly for a minute. I set a new account in April with the purchase of an Hero.Three weeks later I turn it back in an turned on a old htc touch so I can get the Evo when it came out. I did the pre order an everything with the rep I got the Hero from an turn the Hero to the same rep.How about when I got there 8am,I spent five hours trying to get it.The rep did not call sprint when I turn in the Hero.Therefore made my upgrade no good.It took five hours,butt I got it!!!!!!!