After reading some of these stories my experience sounds like a walk in the park. Strolled into Radio Shack about 8:40 AM and there was one other guy picking up his pre-order, but like everywhere else the computer system was extremely slow and it ended up taking me 45 minutes for the store manager to finally get through the system and get me all checked out and activated. I actually got out before the guy who had been there longer than me. Can't complain though. Didn't have to deal with any line, and I got a car charger for $5 with the $20 accessory credit, so it's all good. No free donuts and coffee for us though.
Been playing with the phone off and on all day and I'm loving it! Best phone purchase I've ever made.