Quote:
Originally Posted by yang704
speak with a language that I can UNDERSTAND.
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I've not had a problem understanding anyone at Sprint CS. I've had crazy issues, had to speak to 43 different reps to resolve an issue with data connections (essentially couldn't access the internet for a year or so..), which ended up being a problem with the Touch Pro (x4).
My throat would get dry explaining it to every rep each time, cuz each rep would be reluctant to post notes on the account, since they weren't able to resolve the issue and would just tell me there are network outages, problems with the towers, etc. to get me off the phone. I started answering each Sprint Survey call, after that I would get different reps that would try harder and ask me if they resolved my issue, in case I got a call on them (which I almost always do) to rate them personally.
I did have a problem understanding your post though, so I can see why you'd have an issue finding someone that spoke a language you understand.
-CC