[Biofall]

When I say that I have spent over 50 hours on the phone with stupid sprint customer service, believe me, I ain't lying. So after a lifetime of f-ing around with them over my 8th free touch pro replacement, and getting on good terms with products managers, floor managers, bs positions.. I found out that Sprint came under executive order to no longer offer anything beyond the $50 credit. So by all means harrass them, but I swear to you it gets you virtually nowhere. In the end some nub manager at the store "replaced" not upgraded my TP to a TP2... Which doesn't even make sense, but they did it anyway. The store people have the power, but aparently the best way to go is to have a rep on the phone or something on your online record putting in a good word for ya. Good luck dude.