[Riley]

I would call back, be sure to hit cancel service option. once your patched to retentions explain to them what happened and how disrepectful you were treated. if you get someone else on the line you will have better luck especially if you call to cancel service and convey to them you were mislead. in the end, you arent going to get a better deal elsewhere, but if they truly feel you are considering leaving over this, it should make a difference. best thing to do is be practical and state the facts. afterall, their are options like switching to verizon, getting the incredible for example.