[gaudet41]

I have no idea but it certainly does sound like a boatload of crap. But I would give you this piece of advice, where there is a will there is a way. Do not give up this easily. Call back again tomorrow and talk to a different person in retentions and explain. Sometimes it takes a few tries to get the right person who will help you out. I know when my TP was having issues a couple of associates were not helpful at all but on my third call back I got someone who offered me the TP2 as a replacement.