HAHAHA nothing worked for me and my line expires in 8 week
Copy Print Exit and Complete Survey
Chat with us
You are on a secure session with a Sprint Specialist.
Session ID: 9369597
3:34:59 PM System
Connected to sprint-ap1.cnxchat.com
3:34:59 PM
System
Session ID: 9369597
3:34:59 PM
Jason
Initial Question/Comment: upgrade
3:35:04 PM
System
Please wait and the next available specialist will be with you shortly.
3:35:04 PM
System
Karissa M has joined this session!
3:35:04 PM
System
Connected with Karissa M
3:35:04 PM
System
Thank you for contacting Sprint. My name is Karissa M. In order to better assist you, may I please have your first and last name?
3:35:17 PM
Jason
Jason
3:35:34 PM
Karissa M
Thank you, How may I assist you with upgrading, today?
3:39:47 PM
Karissa M
May I ask if you are still with me?
3:39:48 PM
Jason
My line is eligible for an upgrade and Im thinking of going with the EVO but dont like the idea of a $10 dollar reoccurring fee for a richer data experience especially in a non 4g area. My wife's been asking for an Iphone but I'm not sold on that service either is there anything that can be done about that fee
3:40:18 PM
Karissa M
Please allow me one moment.
3:43:10 PM
Karissa M
I apologize however this is a systematic price equipment in which is required for this device to allow the full abilities of the device.
3:43:56 PM
Karissa M
However with the Iphone a 30.00 feature is required with the device in addition to the actual plan.
3:44:09 PM
Jason
Also sorry about the past due bill my wife has a genetic disorder called friedreich ataxia and has been in and out of the hospital the bill with be caught up thursday
3:45:14 PM
Karissa M
I greatly apologize. However the 10.00 feature is required for the device. however there are other devices which do not require this feature.
3:47:49 PM
Jason
Yeah I understand but an Iphone or evo is what she wants and I'm not fond of either fee but Ill have to pay 1 shes an apple fan not myself I'm trying to get her on board with the EVO. Its OK we'll probably just shut that line down in august so she can get her Iphone
3:49:21 PM
Karissa M
I greatly apologize for the inconvenience, however with this device to obtain the Richer data experience with the advanced processor within the 3g and 4g service areas.
3:49:29 PM
Karissa M
May I ask if you have any further questions today?
3:49:53 PM
Jason
nope no questions
3:50:30 PM
Karissa M
Thank you, Again I greatly apologize for the inconvenience of the 10.00 charge. I hope you have a wonderful evening.
3:51:14 PM
Jason
but might I add the richer data experience is some what of a joke . I don't pay higher internet prices because my computer is faster but thanks
3:51:32 PM
Karissa M
I greatly apologize.
3:52:00 PM
Jason
I understand your just on the other end
3:52:22 PM
Karissa M
I hope you have a wonderful evening. Thank you for contacting sprint.
