Quote:
Originally Posted by jxmetal
I got mine moved up 2 months. Here's the quick run-through.
Called and said I was wondering what my upgrade date is. and they told me July 1.
Said "ok. I was trying to figure out what I should do since I was looking for a new phone"
She said are you looking at other plans.
I said "yes, I have agood one currently (SERO) but don't like that I can't use any of the newly release phones. I'd like a newer smartphone."
She says "do you like your current phone?"
I said "it's alright. I got it on the cheap, but i'd like for it to do more. I'm really interested in the EVO that comes out soon. If that's not possible I'm looking into similar, multi-function phones like an iPhone"
She continues "well, since you're in the 60 day window we can move up your upgrade date. And since the EVO has an extra $10 charge I can add a $10 off 24 month discount when you activate it. I'll just note it in your account"
then blah blah blah and we're all set. She changed my upgrade date to 5/1/10. I can't remember what department this was. I have the name of it and their direct # in my car. I'll grab it at lunch time.
Update 1 - The department was "Account Services"
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Next time note the call center location. They might be happier than other centers lol