[LoungeLizard]

My upgrade date was Aug 1 and I called to see if they could bump it up for the Evo. The retentions rep said the most they could do was 30 days, which would still not get me there in time. He transfered me to his supervisor to explain it all to me and after shooting the breeze with him for a few minutes about the Evo and how I had just gave up my legacy plan so we could get Android phones, he looked through my account, saw my payment history and that I had been with them for years, and then he reset my eligibility. I guess it's hit or miss with this, but it pays to be nice and strike up a conversation with the supervisor.