[banden]

Well, warranty won't cover it as it's not Motorola's fault, and the Verizon store generally won't cover it unless they physically damaged the phone themselves.

Be careful with the situation you outlined because if they get the phone back and determine it was wear and tear or negligence on your part (IE not their fault) they may not refund you the whole amount (restocking fee).

I would definitely go to a corporate store with a repair technician on hand for the exchange. You should also have the name of the CSR who told you that they'd replace it. If you don't have the name, chances are they didn't notate your account.

Alternatively you could try and take it up with the manufacturer of the case.