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yeah, its a known software issue that htc and windows are working on, i dont know when they will come out with the fix, but from what i understand anytime we xv6800 and smt5800 users do a hard reset are phones can no longer authenticate on the vzw network. fixing is pretty straight forward, but you will need someone to gen. an a-key for you. soft resets are ok. . .lol.
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