Quote:
Originally Posted by jimstolz76
I AM online. And it gives me some other window like "it looks like this isn't the first time you're unlocking a device." Umm. Yes it is.
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once it messes up, it will give you that message so you are not trying to unlock a box of phones.
with some versions of windows you have to be logged in as an administrator, turn off antivirus, turn off firewalls so it can do what it needs to.
best thing you can do is contact them and see if they can reset it for you so you can try again.