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Hello ,
Thank you for emailing Sprint. I apologize for the inconvenience that has been caused due to the phone.
I noticed that phone HTC Touch has been activated on the line XXX-XXX-XXXX. I understand that you wish to change your phone, due to the screen. I checked that new phone HTC Touch has been activated as of January 02, 2008, which does not come under 30 days trail period.
I have gone ahead and discussed your concern with my supervisor and convinced him to exchange your phone from our side. However, if you purchase another phone, then you will have to pay the difference of the phone price. I request you to please write back to me with the phone model, I will process your request from my side.
Waiting for your reply.
Vivian K
E-Care
Sprint
I received this message after mailing sprint customer care, and what does exchanging the phone on their side me?
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