If anyone's all defensive about it, it's you. He wasn't asking for your PIN that you used when you called... just a bit more to the story. I could say I was on the phone for 9 months to get a working Touch Pro.

Big deal, how vague can you get.

Makes it sound worse than it was, but I went through 11 Touch Pros before they offered to send me a TP2. Every few weeks a keyboard would stop working, screen, earpiece, etc etc. The list goes on.

Now how about you at least let us know how they blew you off? Or did it just take time and you were whining to them about it the whole time wondering when they were going to have resolution for you?