[lefty11]

speaking with Sprint Advanced support now, she is telling me to do a hard reset (which I have done) she is telling me that doing the hard reset with the code will be different and should correct my issue...jeez.. I am humoring her and going into the EPST settings to reset .. all she could tell me is that this is different than all the other hard resets and should fix it. I asked her what made this different and her answer was " sir, I am an advanced support tech and worked on a lot of these phones and this always fixes the problem" LOL , I asked her how this was technically different and she couldnt answer. I asked for an advance exchange and she said I had reached my maximum number of exchanges in the last 12 months...(one ?????) I asked her what the max was and she couldnt or wouldnt answer. I am amazed every time I call Sprint....I guess now i have to just wait and take it to the SAR center and go through that ordeal.....