[willpower101]

You ARE eligible for it. There's no dispute. Ask for a manager then. They just don't like to get you below xx amount of dollars (I can't remember what it is now, i think recently they upped it to 70) and are "discouraged" from applying corporate discounts.

When I worked at best buy cust service we were "discouraged" from giving money back on returns, ok. It's store policy to return yeah sure. But KEEP THE MONEY IN THE STORE, the managers would say. Like a mantra. Offer exchanges, offer store credit, there was a whole freaking flow chart on what to do if people wanted their money back, the LAST thing on the chart was to give their money back. We could even do exchanges outside of the xx day return for that particular category of item. But we were even more strict. However the customer is COMPLETELY entitled to that money back even if rep tells them, uh sorry, we usually don't do that. Get another rep, call a manager, anything you need to do. If a company offers something to everyone in their policy, then they have to uphold that until they change their policy, however they don't have to make it easy...