[MHatter569]

I am having difficulty. I can not get the phone into bootloader. With the phone off I hold the down volume button and press the top power button as shown on the YouTube video and nothing happens. If I hold the down volume and press the End/Power button it comes on to a screen that says "Touch Pro 2" and nothing more.

I called Verizon and they had me hold down volume + Send and press Power/End and same result "Touch Pro 2"

Any thoughts on getting back into bootloader?