I work for Sprint. If you have TEP (Total Equipment Protection) the insurance company Asurion will have to replace the device for you and there will be a $100 deductable to pay. They may be able to bill it to your account if you dont have the money. Any physical, water, fire, lost or stolen damage is covered but you have to pay a deductable. BTW you may receive a recondition device as the replacement. Sprint stores wont be able to fix, they will refer you to Asurion.
Asurion
800-584-3666
www.phoneclaim.com/sprint
Let me know if you have other questions.
Miguel Berrios
Sprint Retail Consultant