[entropism]

Had a woman come in the other day, saying she had the $150 credit, and CARE told her we can give her a phone for free, no rebates, in store. She went RIGHT to the Blackberries, and I had to explain what the $150 credit meant. She also mentioned that "She was being obnoxious to me because she was annoyed she had to come to the store in person".

Regardless, the "free phone" that care promised her wasn't in the account notes, so I explained that if she called care, THEY would have to make good on their promise. She then calls up and cancels both her lines.

After she cancels, she comes BACK to me and says "You know, if you just gave me a free phone, you would have had a "valuable customer", and asked why I didn't give her the phone. I kindly informed her that "You were obviously lying about the free phone, you know full well what the $150 upgrade means. In addition, if taking the effort to drive 5 minutes makes you obnoxious, I can show you the courtesy and effort to be rude back. Have a nice day!"

Other customers just laughed, and I smiled the rest of the day.