i had the same thing happen to mine. when you look inside the phone side usb, there is a little black tab that goes inside the charger/usd end. that tab gets loose and you are screwed. mine still would charge (after a wiggle or two), but it wouldn't sync. i use the insurance, although i should just have told them i lost the phone- i would have gotten to keep the battery, now i have to send it back with the phone
