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Sometimes when I connect my Treo 700wx to my computer, Active Sync indicates that the Treo is not connected. I noticed that this only happened when I connected the sync cable to the Treo and then connected the usb end to the computer. Everything works fine when I connect the USB end of the cable to the computer and THEN connect the cable to the Treo. Don't ask me why it makes a difference, but this works for me. Maybe this solves your issue.
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