I ususally dont post on here. but ive been an avid reader for years now since i got my mogul. i would just like to tell everyone not to lie just to get a new device. thats not fair to us with legitimate problems. I called sprint today at around 5. requested to speak to tech support right off the bat. spoke with them and i mentioned the keyboard lag and how my keyboard works intermittenly. He stated that was a known issue and would forward me to the escalation department. From there he flagged my account so i just briefly explained the problem to the escalation department. he said he was sorry for my dissatisfaction and could replace it with a few devices. he mentioned the htc snap, samsung intrepid, samsung moment, or touch pro 2. Chose the touch pro 2 , got the confermation email and thats all. whole process took 20min (10min was spent on hold =P)
Thanks for everyones help!