[[sammich]]

For a hard reset, you must make sure the phone is already off (remove the battery) then hold both the send AND end keys while pressing the power button and reset button. Its kinda hard to get just right (I sometimes try holding the stylus in my mouth when I hit reset).

So press and hold the following together until you get to the hard-reset screen:
1. Send
2. End
3. Power
4. Reset